What do employers want? Examining the mismatch of labour demand and supply through a study of employment services in Australia

This project examined employer perspectives on active labour market programs delivered by employment service providers, investigating the disconnect between job seeker expectations and employer experiences in recruitment through employment services. Using a mixed-methods approach, the research combined in-depth qualitative interviews with both employers and job seekers alongside a vignette experiment involving hiring managers in Australia.

The findings provide comprehensive evidence to improve employment service provider practices and inform evidence-based labour market policies.